Terms & Conditions

These Regulations define the principles and conditions under which vandenbunt.com provides services by electronic and other means to its Clients.

The English version of these Regulations is the legally binding original under Dutch law. Other language versions are provided for reference only. In the event of any discrepancies in interpretation, the English version shall prevail.

§ 1. General provisions and definitions

1. These Regulations define the rules governing the provision of services by vandenbunt.com and the rights and obligations of both the Client and the Provider.
2. The terms used in this document mean:
   • Provider / We / Us: vandenbunt.com, a business established and registered in the Netherlands with the Dutch Chamber of Commerce (KvK) under number 42069579. Contact: contact@vandenbunt.com.
   • Client: Any natural person or legal entity that engages us for Services.
   • Consumer: A Client who is a natural person acting outside the scope of a trade, business, or profession, within the meaning of EU and Dutch consumer protection laws.
   • Services: Custom software development, managed cloud hosting, systems administration, and related work we provide.
3. These terms apply to every offer and agreement between us and the Client, unless explicitly agreed otherwise in writing. Any general terms of the Client are expressly rejected unless we have accepted them in writing.

§ 2. Quotes and agreements

1. Quotes are without obligation and valid for 30 days unless stated otherwise.
2. An agreement is formed once the Client accepts a quote in writing (including by email) or once we begin performing the work at the Client’s explicit request.
3. Changes to an existing agreement are only binding once confirmed in writing by both parties.

§ 3. Performance of services

1. We will perform the Services to the best of our ability and with due professional care.
2. Stated timelines are indicative and not strict deadlines unless expressly agreed in writing.
3. The Client will provide timely access to the information, accounts, and resources needed to perform the work. Delays caused by the Client’s failure to do so are not our responsibility.

§ 4. Fees and payment

1. Fees are stated exclusive of VAT unless indicated otherwise.
2. Invoices are payable within 14 days of the invoice date.
3. If payment is not received on time, we may suspend performance and charge statutory interest and reasonable collection costs.

§ 5. Intellectual property

1. Unless agreed otherwise in writing, rights to deliverables transfer to the Client only after full payment.
2. We retain the right to reuse general knowledge, methods, and non-client-specific components in future work.
3. Third-party and open-source components remain subject to their own licences. The Client is responsible for compliance with those licences for any components incorporated into their deliverables.
4. All materials, designs, and source code we produce remain our intellectual property until full payment is received and are protected by applicable copyright laws.

§ 6. Liability

1. Our liability is limited to the amount invoiced for the relevant assignment in the three months preceding the event giving rise to the liability, and in any case to the amount paid out by our insurer where applicable.
2. We are not liable for indirect or consequential damages, including loss of data, profit, or business interruption, except in cases of intent or gross negligence on our part.
3. We are not liable for errors, outages, or failures attributable to third-party providers (such as cloud infrastructure, DNS providers, or external APIs) that are outside our direct control.

§ 7. Hosting and third-party providers

1. Where we provide managed cloud hosting, the underlying infrastructure is operated by third-party cloud providers. We are not liable for outages, data loss, or limitations attributable to those providers, but we will use reasonable efforts to mitigate and resolve such issues promptly.
2. Any service-level commitments for managed hosting are agreed separately in writing as part of the engagement.

§ 8. Consumer’s right to withdraw

1. A Client who qualifies as a Consumer has the right to withdraw from a distance contract without giving any reason within 14 days of its conclusion.
2. To exercise this right, the Consumer must notify us in writing at contact@vandenbunt.com before the 14-day period expires.
3. Exclusion:The right of withdrawal does not apply to Services that have been fully performed at the Consumer’s express request before the withdrawal period has expired.

§ 9. Complaint procedure

1. Any complaints relating to our Services may be submitted by email to contact@vandenbunt.com.
2. We will acknowledge receipt and provide a substantive response within 14 days.

§ 10. Termination

1. Either party may terminate an ongoing agreement with reasonable written notice.
2. Work performed and costs incurred up to the date of termination remain payable.

§ 11. Governing law and disputes

1. These terms and all agreements between us and the Client are governed by Dutch law.
2. Any disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.
3. In matters not regulated by these Regulations, the provisions of the Dutch Civil Code and the EU Consumer Rights Directive shall apply.

Contact

Questions about these terms can be directed to contact@vandenbunt.com.